Ellō BEAUTÉ’s Deposit Policy

To enhance the smooth flow of your experience and uphold the quality of our services, we have established the following deposit requirements.

Booking Conditions:

• Without the stipulated deposit, your appointment will neither be booked, saved, nor confirmed.
• When booking over the phone, a deposit ensures the reservation of your chosen date and time, as appointments operate on a first-come, first-served basis once the deposit is received.

Cancellation/Rescheduling Policy:

• We understand that plans may change. A 24-hour notice is required for cancellations or rescheduling to avoid inconveniences fee.
• Deposits are non-refundable and non-transferable. This secure your appointment and cover the preparation and resources allocated specifically for your service. When an appointment is cancelled on short notice, it’s challenging to fill the slot, and the deposit helps compensate for this potential loss.
• Less than 24-hour notice incurs a charge of half the service cost.
• Same-day cancellation/rescheduling or no-show results in the full service cost.
• To schedule a new appointment, full payment and a new deposit are necessary.

Late Arrival Policy:

• We respect your time and the time of our professionals. There is a 15-minute grace period for scheduled appointments.
• Arriving later than 15 minutes will lead to rescheduling and may incur a fair charge for the scheduled service. We believe in fair compensation for the time and resources allocated to each appointment.

Confirmation of Understanding:

• By booking your appointment, you affirm that you have read, understood, and agree to the terms and conditions outlined.

Your cooperation with these deposit requirements is sincerely appreciated, and we approach these policies with a compassionate understanding of various situations. We aim to provide excellent service while maintaining fairness and respect for both our clients and our dedicated team. Thank you for your understanding and collaboration.